Store credit
To be eligible for a store credit, your item must be:
- Unused and in the same condition that you received it
- In its original packaging
- Returned within 14 days of purchase
- Purchased at full retail price
- Store credits cannot be transferred to another person or account
- Store credit will be in Australian dollars
Faulty items
Received a faulty item? Please contact us via our Contact Form here or via shop@lunapolewear.com. You are eligible to receive a full refund for your item, if it is:
- Faulty at the manufacturer’s fault
- Unused and in the same condition that you received it
- It must also be in the original packaging.
- Returned within 14 days of purchase
Refund process
Please first notify us of your faulty return via our Contact Form here or via shop@lunapolewear.com. Please return to the below address and include a Returns Form that can be found here.
Luna Pole Wear
Level M, Suite 1
55-59 Parramatta Rd
Lidcombe NSW 2141
Australia
Once your return is received and inspected we will notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 1-5 business days.
Please note: A returns form must be attached to the returned package. Return forms can be found here.
Please note: The cost of return shipping is not covered by lunapolewear.
