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Shipping & Returns policy

Domestic Shipping

Domestic shipping is a flat rate $8 within Australia or FREE for orders over $100.

International Shipping

International shipping is a flat rate of $20 or FREE for orders over $150.

Returns policy

We hope you love your Luna Pole Wear but we understand that sometimes buying garments online may be risky.

To solve this issue, Luna Pole Wear offers a store credit for full priced items, if it is returned within 14 days after purchase. Only faulty items are eligible for a full refund.

Please note: The cost of return shipping is not covered by lunapolewear.

Store credit 

To be eligible for a store credit, your item must be:

  • Unused and in the same condition that you received it
  • In its original packaging
  • Returned within 14 days of purchase
  • Bought at full retail price 
  • Store credits cannot be transferred to another person or account
  • Store credit will be in Australian dollars

Faulty items

Received a faulty item? Please contact us via lunapoleestore@gmail.com or message us on Facebook. You are eligible to receive a full refund for your item, if it is:

  • Faulty at the manufacturer's fault
  • Unused and in the same condition that you received it
  • It must also be in the original packaging.
  • Returned within 14 days of purchase

 

Refund process 

Please first notify us of your faulty return at lunapoleestore@gmail.com. Attach a returns label form and then post to:

PO BOX 2015 
Homebush West 
New South Wales 2140 
Australia


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.


If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Cost of return shipping is not covered by lunapolewear.

 

Please note: A returns label form must be attached to the returned package. Return label forms can be found here

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